Estimates and Deposits

On booking the services of Intelligent Admin a written confirmation of the client's requirements and estimated cost, along with a copy of Intelligent Admin’s terms and conditions, will be sent by email, fax or post. This must be signed and returned by the client before any work can commence.

Charging

All assignments are billed at an hourly rate unless otherwise agreed. The hourly rate is charged in increments of 15 minutes to ensure that the client is only charged for the time Intelligent Admin spends working on the assignment.
All stationery, postage, CDs/floppy disks, telephone, fax and other expenses are added to the client's bill at cost, unless specifically agreed otherwise.

Payment of Invoices

Payment is due on receipt of the invoice and must be paid within 14 days, unless otherwise agreed. Payment may be made by cash or cheque payable to Intelligent Admin or by electronic bank transfer. Please note that Intelligent Admin is not able to accept credit cards presently.

Monthly Retainers

For clients with ongoing assignments who have arranged a retainer package with Intelligent Admin, a monthly standing order may be set up for an agreed amount representing the majority of the expected monthly costs. An invoice will be submitted showing the outstanding balance with payment due on receipt. Any hours not used as part of the monthly retainer package will be credited to the following month.

Meetings and Travel

For insurance reasons, no personal visits to Intelligent Admin’s premises are permitted. However, Intelligent Admin staff are happy to meet clients at a mutually agreed meeting place.

Assignments - errors and corrections

Although Intelligent Admin will endeavour to ensure that all completed work is error free, final proofreading of all work is the responsibility of the client. Any errors must be notified within 7 days of receipt of the completed work.

Confidentiality

Intelligent Admin complies with the Data Protection Act 1998 and will never disclose client information without the client's consent. All assignments and client contact details are treated in the strictest confidence and are only retained for as long as necessary. A Confidentiality Agreement is available on request.